Contact Us
How to Reach the Team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the casino name, the page you were reading, or a screenshot if it's a technical issue — so we can get back to you with something useful rather than a round of follow-up questions.
What We Can Help With
Social Casinos covers online casinos available across Canadian provinces, with a particular focus on no deposit bonuses and welcome offers. Reach out to us about:
- Corrections or updates to an offer, bonus term, or rating you've noticed has changed
- Your own experience with a casino we've reviewed, positive or negative
- Suggestions for a casino brand you think deserves a closer look
- General questions about how our comparisons and rankings work
- Feedback on the site itself, including anything that's unclear or hard to find
What We Can't Do
We're an independent comparison and review site, not a casino operator, a payment provider, or a regulator. That means there are some things outside what we can help with:
- Account issues: deposits, withdrawals, verification, or a locked account need to go through the casino's own customer support team, not us.
- Bonus disputes: if a no deposit bonus or welcome offer hasn't credited as expected, the casino's support desk or live chat is the right first stop.
- Complaints requiring formal resolution: for licensing or fairness disputes, you'd typically need to raise it with the regulator that licenses the operator in question.
If you're unsure whether your gambling is still fun, or you'd like some pointers on keeping it that way, our Responsible Gambling page is a better starting point than a general enquiry to us.
Before You Write to Us About a Casino
A lot of the questions we get are already answered on the site itself. If you're trying to compare no deposit bonuses, wagering requirements, or payment options between the brands on our list, it's worth checking our existing pages first — you may get your answer faster than waiting on a reply. Our Terms and Conditions page also covers how we handle the information on this site, and our About Us page explains a bit more about who we are and how Social Casinos approaches its reviews.
Reporting an Error on the Site
Bonus terms, minimum deposits, and free spin counts change often, and operators don't always announce it. If you spot an offer on sociocast.org that no longer matches what a casino is actually advertising, let us know which casino and which detail looked wrong. We rely on reader reports like this as much as our own checks to keep listings current, so this kind of message is genuinely useful to us and gets prioritised.
Feedback on Our Ratings and Rankings
We rank the casinos on this site using our own editorial criteria — things like bonus fairness, game variety, payment speed, and licensing. If you disagree with where a brand sits, or think we've missed something relevant, tell us why. We won't move a listing on request, but a well-argued case backed by specifics is exactly the kind of feedback that shapes future updates to our rankings.